Help & Support

Need help?

Send us an email and we will get back to you as soon as possible.

sophia@crunchyliving.app

Frequently Asked Questions

How does product scanning work?

Point your camera at an ingredient list or a whole product. Our AI (powered by Google Gemini) analyzes the image and provides a breakdown of ingredients and safety scores.

What is my Crunchy Score?

Your Crunchy Score reflects your clean living journey. It is calculated based on your scan history, recipes you have tried, and your initial quiz results. The more you scan and explore, the higher your score grows.

Are the ingredient safety scores reliable?

Our scores are generated using AI analysis and should be used as a general guide. For medical or health-related concerns, always consult a healthcare professional. We recommend reading product labels directly for the most accurate information.

How do I delete my account?

To delete your account and all associated data, please send an email to sophia@crunchyliving.app with the subject "Account Deletion Request" and the email address associated with your account.

Is my data sold to third parties?

No. We never sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is used solely to provide the Crunchy app experience. See our Privacy Policy for full details.

What are the subscription options?

Crunchy offers a free tier with basic scanning and recipe access. Crunchy Pro unlocks unlimited scans, product lists, and advanced features. Available as a monthly ($5.99/month) or yearly ($29.99/year) subscription.

Can I use Crunchy offline?

Some features like browsing saved recipes and viewing past scan results work offline. However, scanning new products requires an internet connection to process images through our AI service.

How do I cancel my subscription?

You can manage and cancel your subscription at any time through your Apple ID account settings: Settings > Apple ID > Subscriptions. Cancellation takes effect at the end of your current billing period.

Privacy Policy · Terms of Service